Refund & Customer Support Policy

Customer Support

We aim to provide the best possible support for our users. If you encounter any technical issues, defects, or have questions regarding in-app purchases, please contact us directly at support@truckerjoe.net. We respond to all support inquiries within 3 business days (or within 24 hours for urgent issues).

Refund Policy

• Standard Purchases: In-app purchases are generally non-refundable once consumed or after extended periods. However, if you experience a technical flaw, defect, or an accidental purchase, please contact us directly with your Order ID (GPA number).

• Refund Requests: We review refund requests on a case-by-case basis in accordance with Google Play Developer Policies. If an eligible refund is approved, we will process it directly through our developer console.

• Evaluation: Purchases made longer than 48 hours ago, or purchases that have already been fully consumed in-game, are subject to manual review and may be declined unless required by applicable law or technical defects.